Refund policy

RETURNS

This page covers orders placed at insport.com.au only, not our retail stores. Online orders can't be refunded in store.

CHANGE-OF-MIND RETURNS

You can return items bought online for a refund if:
1. You return them within 90 days of purchase, with the receipt/invoice or other proof of purchase inside the parcel.
2. They are unworn, unwashed and unused, with the original tags, labels and packaging (including shoe boxes), in re-sellable condition.

Once we've received and accepted your return, we'll refund you to your original payment method. Please allow 3–5 business days for the money to appear in your account after the refund is processed.

ORIGINAL DELIVERY COSTS ARE NOT REFUNDED

For change-of-mind returns we refund the items only. The delivery cost paid on your order, standard or Express, is not refunded, even if you return the whole order.

RETURN FOR FREE WITH AUSPOST

Returning is free. Go to https://return.auspost.com.au/INSPORT, follow the steps and print your free reply paid label. Pack the item(s) in their original condition, including any boxes and tags.

EXCHANGES

We can't offer exchanges by post because we can't guarantee an item will still be in stock. Please place a new order for the item you want and return the original for a refund.

FAULTY OR WRONGLY DESCRIBED ITEMS

If an item is faulty or not as described, we'll meet our obligations under the Australian Consumer Law, which may mean a refund, replacement or repair. If we refund a faulty or wrongly described item, we'll refund the original delivery cost too.

We may send the item to the manufacturer for assessment. Damage from normal wear and tear, misuse or negligence isn't a fault.

To start a claim, email hello@insport.com.au with your order number and photos of the fault.

PROBLEMS WITH YOUR ORDER?

Email hello@insport.com.au and we'll help.