Refund policy

RETURNS

All item(s) purchased online at https://insport.com.au/ can only be refunded subject to the following conditions:

Items must be returned within 90 days of purchase with the original receipt/invoice or other proof of purchase inside any parcel satchel/bag
The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached and packaging. It must be in re-sellable condition

If the item(s) meet the above criteria you may receive a refund by sending the items for free via post. (see below)

Once your return has been received and accepted by us, your refund will be completed via the original payment method, excluding the delivery costs.

PLEASE NOTE: ONLINE ORDERS MAY NOT BE REFUNDED INSTORE

RETURN FOR FREE VIA AUSPOST RETURNS PORTAL

Follow the instructions at the below address to return your item to us FREE of charge.

https://return.auspost.com.au/INSPORT

Package your item(s) in their original condition including any boxes/tags and return using the provided FREE reply paid label. Once a return has been approved your refund will be issued. Please allow 3-5 working days for the funds to reappear in your account once a refund has been processed.

EXCHANGES

Due to stock availability, we cannot offer exchanges via post as we cannot guarantee the availability of an item. It is recommended that you place a new order instead as all returned items will be refunded.

FAULTY ITEMS

If an item is faulty or wrongly described then we will meet our legal obligations which may include a full refund, providing a replacement product or repairing the product.

Items not manufactured by INSPORT must first be sent to the manufacturer for inspection.

Please note that items that are damaged as a result of a customer’s normal wear and tear or negligence are not considered to be faulty. The fault must be a manufacturing fault.

Please contact our customer care team via email at hello @insport.com.au in relation to faulty items to begin processing.

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